JD Power Survey Shows Customer Service At Major Mortgage Servicers Is Between Terrible and Horrible
J.D. Power has just confirmed what mortgage customers have known for years. Service at the major mortgage servicers sucks!
J.D. Power’s latest customer satisfaction surveyrevealed that major mortgage servicers have a serious trust problem with their clients. Servicers also lack a digital platform to efficiently solve their clients’ problems.
The survey is based on responses from 7,531 customers who took out a mortgage or refinanced more than 12 years ago.
The survey showed that 70% of mortgage customers said they do not trust their mortgage servicer. As a result, J.D. Power says that mortgage servicers have the lowest customer satisfaction scores in all their surveys.